The Service Desk is the central point of contact providing schools with information, advice and support in relation to the Schools Broadband Programme. The telephone number for the Broadband Service Desk is 1800 33 44 66. Further contacts details are available on Broadband Service Desk contact details
Why are some websites blocked on the Schools Broadband Network?
Websites accessed on the Schools Broadband Network go through a level of filtering to ensure that inappropriate sites are excluded. Where this happens, a “Web Page Blocked” message page appears.
Websites are put into categories, which in turn are divided across filtering levels. Access to a website depends upon its category, and the filtering level that a school has applied for. Despite having millions of websites categorised it is possible that the website you are trying to access may be uncategorised or in a blocked category. See Content Filtering for further details on categories/filtering levels and how to set or change a category for a website.
How can our school change their filtering level?
Schools wishing to change their filtering level can download and return the Content Filtering Changes form available on the Content Filtering page. Completed forms should be returned to the Broadband Service Desk (address details are included on the form).
Can a website in a blocked category be made available?
Where a website is in a category not allowed on the Schools Broadband Network but it is deemed that the website should be made available to schools, that website may be added to a Whitelist. All websites listed in the Whitelist are made available to schools. Schools may request that a website be reviewed for adding to the whitelist by contacting the Broadband Service Desk.
Can an allowed website be blocked?
Where a website is in a category that is allowed on the Schools Broadband Network but it is deemed that the website is not appropriate for schools, that website is added to a Blacklist. All websites listed in the Blacklist are not accessible in schools. Schools may request that a website be reviewed for adding to the blacklist by contacting the Broadband Service Desk.
Can I unblock some websites for an Adult Class
There is an Adult Content Filtering Level which can be switched on for a couple of hours to facilitate Adult classes especially those educating parents on social networking sites such as Facebook and Bebo. The following content categories will of course still be blocked during these periods: ‘Pornography’, ‘Adult Materials’ and ‘Malware’ and PDST Technology in Education reserves the right to block other content as required. Schools wishing to avail of this filtering level can download and return the Adult Content Filtering Application Form available on the Content Filtering page. Completed forms must be returned to the Broadband Service Desk (address details are included on the form) a week in advance of the class.
What broadband technologies are used to connect schools?
A number of different technologies including fibre, VDSL, ADSL, wireless and cable are used to ensure that all schools throughout Ireland are connected, regardless of the location. The particular technology used to connect a specific school depends on a number of factors including school location, and the broadband connectivity options available locally.
What is the Broadband Router?
The broadband router is a piece of ICT equipment installed in the school as part of the installation process which is used to connect the schools local network (or LAN) to the broadband connection, via a broadband modem. It is through the broadband router that the school can gain always-on high-speed access to the Schools Broadband Network and hence the Internet.